Digital Banking Experience Report 2023: The AI-enabled banking era

Banks’ digital transformation projects are beginning to bear fruit and their technological transformation ambitions have been turbocharged as AI tools have demonstrated to a mainstream audience the positive impact such systems can have, reveals Sopra Steria, one of Europe’s leading tech companies recognised for its consulting, digital services and software publishing activities.

The report is based on research commissioned by Sopra Steria and carried out by Forrester, who surveyed 866 senior decision makers in banks across the globe on their future-readiness, and Ipsos, who questioned 11,300 bank customers in 9 European countries, on their financial habits and attitudes towards their bank.